Question 1

Confirm contracting entity and bank beneficiary use the same legal name

Accepted Answer

Confirmed — contracting entity and bank beneficiary: Dongguan B-Enjoy Crafts Co., Ltd (same legal name). Banking details issued on the formal PI.

Question 2

Registration no., employee count, monthly capacity, QC/AQL procedure, defect policy, warranty

Accepted Answer

Registration no. 91441900079576941Q;  41 employees; capacity 100,000 pcs/month;  100% inspection with AQL 2.5; free replacement of defectives; 6-month warranty. License available on request.

Question 3

Option to deliver the first production order to a nominated U.S. inspection/FBA-prep center before forwarding to Amazon

Accepted Answer

Yes — the first production order can be delivered to a nominated U.S. inspection/FBA-prep center; provide the address and we will quote freight accordingly.

Question 4

Can you split cartons among multiple Amazon-assigned destinations; additional charges?

Accepted Answer

Yes — cartons can be split across multiple Amazon-assigned destinations per the shipment plan. 
The exact shipping cost will depend on the actual quantity and the delivery address.

Question 5

For DDP, who is importer of record; are clearance, duties, taxes, final delivery and appointments included with no Amazon charges?

Accepted Answer

Under DDP, our agent in the US acts as importer of record and arrange customs clearance. Duties, taxes, ocean freight, insurance and final delivery to the assigned FC are all included — no charges payable by Amazon. Delivery appointments coordinated by our logistics partner.

Question 6

Can you Provide EXW and FOB pricing and an estimated DDP-to-Amazon-FBA option

Accepted Answer

We can provide EXW, FOB Shenzhen, and DDP to Amazon FBA freight separately

Question 7

State all charges for retail packaging, FNSKU/barcode labeling, carton labeling

Accepted Answer

Custom Retail packaging will be quoted separately. 
No extra cost for adding FNSKU or carton labeling.

Question 8

Can you apply Amazon box-ID and pallet labels supplied after the Seller Central shipment plan is created?

Accepted Answer

Yes — once the Seller Central shipment plan is created, we print and apply the Amazon box-ID labels

Question 9

Can you print/apply FNSKU barcode, cover conflicting barcodes, add origin marking and packaging warnings?

Accepted Answer

Yes — print & apply client-supplied FNSKU/barcode; cover or render unscannable conflicting barcodes; add country-of-origin marking; apply applicable packaging warnings.

Question 10

Can each sellable unit be delivered fully retail-packaged and Amazon FBA-ready?

Accepted Answer

Yes — each unit can ship fully retail-packaged  as per request (box + branded canvas bag + care card) 
and FBA-ready as a single sellable unit as per customer request.

Question 11

Confirm mats & packaging carry only client-approved branding and original artwork

Accepted Answer

Confirmed — only client-approved branding and artwork appear on mats and packaging; 
no factory branding or third-party marks.

Question 12

The first calibration file will be non-commercial test artwork only

Accepted Answer

Acknowledged — treated with the same confidentiality as commercial artwork; used solely for print-quality evaluation.

Question 13

Confirmation that the registered Chinese entity will execute and chop the NNN

Accepted Answer

Confirmed — the NNN will be executed and officially chopped by our registered Chinese legal entity; business license copy provided.

Question 14

Will B-Enjoy execute a China-specific NNN agreement?

Accepted Answer

Yes — executed by our registered Chinese legal entity with official company chop, before any proprietary commercial artwork is supplied.

Question 15

May B-Enjoy use customer work as a case study or reference?

Accepted Answer

No — customer work will never appear in our marketing.

Question 16

Will excess production beyond the authorized quantity be sold or distributed?

Accepted Answer

No — no overrun will be sold, distributed, retained for marketing, or supplied to another customer. Overruns are destroyed.

Question 17

Will my artwork, products, samples, prototypes, rejects, overruns and photos remain confidential?

Accepted Answer

Agreed — without written authorization they will not be: shown to other customers, displayed in a showroom/sample room, photographed or used in sales presentations, posted on website/online store/social media/catalogs/marketplaces, displayed at trade shows, manufactured or sold to another customer, or used as the basis for a derivative design.

Question 18

How are artwork/files stored after production? Will you permanently delete on request?

Accepted Answer

Stored on secured, project-restricted drives. We agree to permanently delete artwork from accessible computers, servers, shared drives, cloud storage and sales systems upon written request after the production period.

Question 19

Who within B-Enjoy has access to customer artwork?

Accepted Answer

Access is restricted only to employees directly involved in the customer's project.

Question 20

Would any third party, subcontractor, material supplier or outside factory receive or access my artwork/files?

Accepted Answer

Never. No third party ever receives or has access to customer digital artwork or production files.

Question 21

RoHS/REACH reports + PAHs, Prop 65, odor/VOC, colorfastness, abrasion, anti-slip test results

Accepted Answer

RoHS & REACH certificates available for current materials. For PAHs / Prop 65 / VOC / colorfastness / abrasion / anti-slip tests — client to advise the required protocol; arranged against the final material spec (test cost at cost).

Question 22

Copies of current REACH and RoHS documentation

Accepted Answer

REACH and RoHS certificates will be provided as requested.

Question 23

Close-up photos of stitched edge, surface material and construction

Accepted Answer

We will send via wetransfer.com if requested— playing surface, backing, stitching and corners.

Question 24

DDP shipping estimate (example: 108 mats)

Accepted Answer

108pcs Sea DDP (UPS/FedEx last-mile): approx. USD 420.00/ 28–35 days.
The shipping cost will vary based on your exact delivery address

Question 25

Does the pricing include DDP shipping to the United States?

Accepted Answer

Yes — normally our shipping price includes DDP delivery to the USA (all duties & taxes included).

Question 26

What is your policy if products arrive with manufacturing defects?

Accepted Answer

We pack each item in a bag and box to ensure everything arrives in good condition, especially for long-distance shipping. If any defects are caused by us, we take responsibility and provide free replacement.

Question 27

How do you handle blurry printing, color mismatch, stitching defects, edge curling, or other manufacturing defects?

Accepted Answer

We need your high-resolution artwork to start printing. If any defects are caused on our end, we take full responsibility and replace the items. We also run quality checks during production to prevent issues before shipping.

Question 28

Quality-control process

Accepted Answer

100% inspection on every order: digital proof → pre-production sample → photos & video before shipment. One free re-sample if any issue arises.

Question 29

Sample and production lead times

Accepted Answer

Sample: 3–5 working days after artwork receipt. 
Production: 12–15 working days (100 pcs) up to 18–20 working days (1,000 pcs).

Question 30

How many revisions are included during the sample development process?

Accepted Answer

If there's any issue with the sample — whether from your artwork or ours — we offer one free re-sample to make sure everything is perfect.

Question 31

Do you provide photos or videos for approval before shipping the sample?

Accepted Answer

Yes — we take photos and a video for your approval before shipping the sample.

Question 32

What is your sample approval process before producing the final sample?

Accepted Answer

We'll create a digital proof for your approval before moving to sample production.

Question 33

Cost of a custom pre-production sample using custom artwork

Accepted Answer

Custom artwork sample cost: USD 25/pc + courier (USD 20–28 depending on mat size).
 1 sample: Slow line (DDP Air) USD 28.00, 10–14 days; Fastest line (DDP Air) USD 58.00, 4–5 days.

Question 34

Existing production sample availability & cost

Accepted Answer

Existing production sample: FREE sample + courier. 1 sample: Slow line (DDP Air) USD 28.00, delivery 10–14 days; Fastest line (DDP Air) USD 58.00, delivery 4–5 days. Please choose the line that works best for you.

Question 35

Packing details / master carton qty, dims, weight, CBM

Accepted Answer

1 pc/ bag + brown box. 12 pcs/carton. Carton size: 86 × 34.5 × 26.5 cm; ~20 kg; ~0.08 CBM.
 Single-SKU case packs only (no mixed cartons).

Question 36

Exact packaged weight of one finished unit

Accepted Answer

~1.60 kg.

Question 37

Exact packaged dimensions of one finished unit (32.5"x32.5"x3mm mat)

Accepted Answer

8 × 8 × 83 cm (3.15 × 3.15 × 32.67 inches).

Question 38

What packaging options are available?

Accepted Answer

Standard packaging includes a black storage bag and a plain brown box. We also offer custom printed kraft box, custom printed color box, canvas bags, velvet bags, and transparent tubes — these options come with additional cost. White-label (no factory branding) available; rolled, never folded.

Question 39

What happens if mats arrive with permanent creases caused by shipping?

Accepted Answer

If the mats arrive with creases, please send us a photo and we'll include replacements with your next order.

Question 40

Since the mats are shipped rolled, is your packaging guaranteed to prevent creasing during transit?

Accepted Answer

Our rolled packaging keeps the mats rolled (not folded) to prevent creasing during transit, so creasing should not occur.

Question 41

Are there any bad smells associated with the mats when printed?

Accepted Answer

All neoprene has a subtle natural aroma. We bake our mats at 75°C for 12 hours post-production. Any faint scent remaining is the non-toxic, natural aroma of organic neoprene rubber (RoHS/REACH certified), not chemicals — harmless and disappears within hours once aired out in a well-ventilated area.

Question 42

In the pricing provided, is the stitching thread color matched to the edge design of the mat?

Accepted Answer

Our product price includes the stitched edge. We typically do full-color printing over the stitched edge. A standard solid-color stitched edge that matches the mat has no extra charge. A custom stitched-edge color not in stock has a one-time fee of USD 50.00.

Question 43

Color-matching capabilities

Accepted Answer

Pantone-to-CMYK matching with calibrated profiles. A digital proof is provided for approval before every production run.

Question 44

What printing process and equipment do you recommend for detailed watercolor artwork?

Accepted Answer

High-precision dye-sublimation printing (300DPI+) on industrial Epson/Roland printers with calibrated color management. Delivers faithful watercolor texture, smooth gradients without banding, accurate saturated & pastel tones, fine-detail reproduction, and consistent color between runs.

Question 45

Exact fabric spec & GSM, rubber composition & density, thickness tolerance, mat weight, backing pattern, edge-stitch spec

Accepted Answer

100% polyester microfiber top; high-density Neoprene rubber backing (non-slip, no crumb/recycled rubber); 3mm ±0.3mm; approx. 1.3–1.4 kg/mat; full-surface anti-slip backing; reinforced overlocked edge with color-matched nylon thread. 
For GSM, density and stitch count, please refer to the actual sample. We are unable to provide accurate data.

Question 46

What thicknesses are available?

Accepted Answer

2mm, 3mm & 4mm available. 3mm is the hot-selling premium option; 4mm for extra weight and feel; 2mm for a lighter, more economical, easy-roll mat.

Question 47

What construction do you recommend for a premium boutique mahjong product?

Accepted Answer

Premium smooth polyester microfiber top + high-density neoprene natural rubber non-slip backing + reinforced overlocked stitched edge + rounded corners. 3mm thickness. Low odor (baked 75°C / 12 hrs), lies flat, rolls without creasing.

Question 48

What is the custom color stitched-edge border cost?

Accepted Answer

Standard stitched edge matched to the mat background / full-color printed edge is included. If an exact match is not in stock, we can produce a custom stitch color with a one-time setup fee of USD 50 per color. No extra charge for repeat orders using the same stitch color.

Question 49

Unit pricing at different quantities (mat only)

Accepted Answer

Different sizes come with different prices.We will share the best offer once we receive your details.

Question 50

Why is the price higher with more designs?

Accepted Answer

The more designs in one order, the higher the material wastage and setup during printing changeover, which raises the production cost per unit — that is the reason for the small surcharge on additional designs.

Question 51

Can multiple artwork designs be combined to meet a larger total order?

Accepted Answer

Yes — multiple artworks can be combined in one order. Minimum 12 pieces per design.

Question 52

What is your MOQ per each design?

Accepted Answer

12 pcs per design (flexible for launch orders).

Question 53

What is your MOQ per order?

Accepted Answer

Standard MOQ 50 pcs; flexible from 12 pcs (1 carton). Packaging: 12 pcs/carton.

Question 54

Statement on respect for client originality

Accepted Answer

We fully respect the originality of all our clients — as a long-standing manufacturing partner to multiple U.S. mahjong mat brands, we never use any customer's design for our own commercial purposes, nor disclose it to any third party.  All images on our website/store/social media are our own designs.

Question 55

Experience producing premium game mats / table mats / poker mats / mahjong mats/mouse mats/playmats

Accepted Answer

17 years of manufacturing experience; regular supplier to US mahjong brands and boutique retailers. 100% on-time delivery.

Question 56

If any portion is subcontracted, identify the process and the facility

Accepted Answer

None is subcontracted — no external facility is involved. Material suppliers provide only blank neoprene and fabric rolls (no artwork or production files).

Question 57

Is production completed in your own factory or subcontracted? Are all production stages performed in-house?

Accepted Answer

100% in-house manufacturing at our own factory — no subcontracting. All stages (printing/lamination, cutting, edge stitching, QC, packaging) are performed directly by Dongguan B-Enjoy Crafts Co., Ltd.

Question 58

Country and location of manufacturing

Accepted Answer

Dongguan City, Guangdong Province, China.

Question 59

Who we are?

Accepted Answer

Founded in 2009 and officially renamed/registered as B-Enjoy in 2013, Dongguan B-Enjoy Craft Co., Ltd. is a specialized manufacturer of high-quality mahjong mats, custom mouse pads, desk mats, playmats and other Neoprene rubber & plastic products. We combine in-house R&D, sales and production to deliver consistent quality and on-time performance, 100% on-time delivery, and 100% quality inspection on every order.