Question 1

Mahjong Mat Custom Print Artwork & Die Cut Line Technical Specification

Accepted Answer

Note: The below parameters take 33" (finished‑size 840 × 840 mm) mahjong mat as an example. Apply the same logic to other regular sizes.

Finished product size: 840 × 840 mm. Full artwork dimension with bleed: 858 × 858 mm.
Bleed: 9 mm bleed on all four sides.
Safe zone: Keep all critical graphics, texts, logos and borders 10 mm inside the finished 840×840 mm cut‑line, to prevent content being trimmed off during trimming and overlock‑stitching.
Print & cut alignment tolerance: Material shrinkage & tolerance ranges from 5‑10 mm. We will try our best to keep tolerance around 5 mm.
Resolution: Minimum 300 DPI at full 1:1 actual size.
Preferred file format: AI / High‑resolution PDF / EPS. Please also supply a JPG version for visual cross‑check to avoid mistakes.
Color mode: CMYK.
Artwork scale: Submit files at full 1:1 real‑world size.
Design with borders or centered elements: Place border elements inside safe zone to avoid visual offset caused by stitching tolerance.

Please contact us for the official standard die‑cut‑line template after your final mat size is confirmed.

Question 2

California Prop 65 Compliance for US-Market Neoprene Mahjong Mats

Accepted Answer

Q1: Are your neoprene mahjong mats compliant with California Prop 65 for US sales? A: Yes. Our neoprene mahjong mats have passed official third-party California Prop 65 lab testing, fully compliant for wholesale, Amazon, and US local mahjong store sales. All tested hazardous substance items meet US safety standards.

Q2: What testing standard do you follow for Prop 65 certification? A: We follow the US official 3-in-1 mixed homogenized sampling standard for finished consumer goods. Multiple representative areas of the finished mat (surface fabric, rubber bottom, edge material) are sampled and mixed for unified testing. This is the standard method recognized by CPSC and California Prop 65 for finished neoprene mats.

Q3: Why do you use mixed sampling instead of separate layer testing? A: Layer-by-layer testing is only applied to raw material inspection. For finished neoprene mahjong mats sold in the US market, industry regulations require mixed sampling testing to reflect the overall safety of the final product. This is the universally accepted US industry standard.

Q4: What substances are tested in your Prop 65 report? A: The test covers four core restricted substances required for US consumer goods: Lead (Pb), Cadmium (Cd), Phthalates, and BPA. All results are non-detected or fully within safe limits.

Q5: Is your Prop 65 report accepted by Amazon and US local mahjong stores? A: Yes. Our mixed-sampling Prop 65 test is the official standard for finished mats. It is widely accepted for Amazon listing compliance, US customs clearance, wholesale distribution, and physical mahjong store retail sales.

Q6: Does a Prop 65 passing result mean no warning label is required? A: Not exactly. Prop 65 labeling rules vary by sales state, sales channel, and consumer exposure scenarios. Final label requirements should be confirmed by your local sales or compliance team.

Q7: Is the Prop 65 report still valid for custom printed mahjong mats? A: Yes. If only artwork, patterns, or logos are customized without changing raw material composition, the Prop 65 test report remains valid.

Q8: Can you provide the official Prop 65 test report file? A: Yes. We provide complete official PDF lab reports for customer compliance filing, Amazon verification, wholesale cooperation, and import documentation.

Question 3

Confidentiality & NNN FAQ for Mahjong Mat OEM Orders

Accepted Answer

Confidentiality & NNN FAQ for Mahjong Mat OEM Orders

Q1. Who will execute the NNN agreement?

A: The NNN will be executed by our registered Chinese legal entity‑Dongguan B‑Enjoy Crafts Co., Ltd.‑and officially company‑chopped.

Q2. Will the same legal entity appear on the NNN, invoices, purchase orders and the receiving bank account?

A: Confirmed‑the same legal entity (Dongguan B‑Enjoy Crafts Co., Ltd.) appears on the NNN agreement, invoices, purchase orders and the receiving bank account. No affiliated or intermediary entity is involved.

Q3. Can you provide your business license, registered Chinese name, Unified Social Credit Code and registered address?

A: Business license can be provided upon request. Registered Chinese name: Dongguan B‑Enjoy Crafts Co., Ltd; Unified Social Credit Code: 91441900079576941Q; Registered address: No. 5 Chongzai Industry Zone, Bajiaowo, Wanjiang District, Dongguan City, Guangdong, China 523040.

Q4. If my first submitted file is non‑commercial calibration artwork, will it be covered under confidentiality rules?

A: Yes‑your calibration artwork is treated with exactly the same confidentiality as commercial artwork, and used solely for print‑quality evaluation.

Q5. Which language version of the agreement prevails?

A: The agreement is executed in English and Chinese. Unless otherwise agreed, the English version prevails.

Q6. Are all production stages performed in‑house?

A: Yes‑100% in‑house at our own facility: printing, lamination, cutting, edge stitching, QC and packaging. No process is outsourced.

Q7. Will any production step be subcontracted? If yes, can you share subcontractor’s legal name and location?

A: None is subcontracted‑no external facility is involved. Our material suppliers provide only blank raw material and fabric rolls; they never receive or handle any customer artwork or production files.

Q8. You mentioned multiple workshops. Does that mean subcontracting?

A: Our production runs across several workshops, all owned and operated by B‑Enjoy under one unified management and quality‑control system. No stage is subcontracted.

Q9. Can we visit the factory or arrange a live video walkthrough?

A: Yes‑we are happy to host a live video walkthrough covering the dye‑sublimation printing, lamination, cutting, edge‑stitching, QC and packaging areas. Please advise your preferred date, time and platform (Zoom / WhatsApp video / WeChat).

Q10. Would any third party, subcontractor, material supplier or outside factory receive or access my artwork?

A: Never. No third party ever receives or has access to customer digital artwork or production files.

Q11. Who within B‑Enjoy has access to my artwork?

A: Access is restricted only to employees directly involved in your project.

Q12. How are artwork and production files stored?

A: Stored on secured, project‑restricted drives. Files are never uploaded to public or shared platforms.

Q13. Will you permanently delete my artwork upon my written request?

A: Yes‑we agree to permanently delete your artwork and files from accessible computers, servers, shared drives, cloud storage and sales systems upon your written request after the production period, and will confirm the deletion in writing.

Q14. Will you photograph, film, display, publish, share, retain as showroom sample, or use my artwork for marketing, portfolio, website, social media, trade shows or sales?

A: We confirm that Dongguan B‑Enjoy Crafts Co., Ltd. will NOT photograph, film, display, publish, share, retain as a showroom sample, or use your artwork, samples, finished products, brand name or product name for any marketing, portfolio, website, social media, trade‑show, marketplace or sales purpose without your separate prior written authorization.

Q15. Will my brand name or product name appear anywhere publicly?

A: No‑your brand name and product name will not be used in any public communication.

Q16. Who are the other designs shown in your production videos?

A: Those are our own original designs‑the same designs appear on our own website, produced and photographed from our own design files for promotional use. No customer artwork is included.

Q17. Can you use my finished project as a case study or reference example?

A: Only with your specific prior written permission. Without it, your project will never appear in our marketing, website, catalogue or sales materials.

Q18. Will you manufacture for another customer using my artwork?

A: No‑your artwork is used solely for your authorized order and will never be used to manufacture products for any other customer or as the basis for any derivative design.

Q19. What will you do with over‑produced goods beyond authorized order quantity?

A: No overrun will be sold, distributed, retained for marketing purposes or supplied to another customer. Overruns, seconds, rejects and samples bearing your artwork are destroyed or held for your disposition.

Q20. What happens to my evaluation samples?

A: Samples are for your evaluation only. They are not displayed, photographed or reused for any other purpose without your written authorization.

Q21. Can we keep the approved sample as signed master reference for bulk QC?

A: Yes‑the approved sample is retained and signed/dated by both parties as the master reference for bulk‑production QC, covering colour, surface material, material density, thickness and stitching.

Q22. Will bulk production use the same fabric, raw material, inks, thread and process as the approved sample?

A: Confirmed‑the same fabric, raw material, inks, thread and production process used for the approved sample will be used for the full production run, unless you approve a change in writing.

Q23. What are the consequences if the NNN agreement gets breached?

A: Any breach may cause irreparable harm. In addition to damages, we acknowledge the client is entitled to seek injunctive relief and specific performance, and we will indemnify reasonable losses and legal costs arising from a breach.

Ready‑to‑use summary statements (can be placed at page bottom)

We fully respect the originality of all our clients. As a long‑standing manufacturing partner to multiple U.S. mahjong mat brands, we never use any customer's design for our own commercial purposes, nor disclose it to any third party.

All production is performed in‑house at our own facility. No stage is subcontracted, and no third‑party company is involved.

All images displayed on our website, online store and social media are our company's own original designs. None are taken from customer artwork.

We are fully willing to sign and officially chop your China‑specific NNN agreement using our registered Chinese legal entity before receiving any proprietary commercial artwork.

Question 4

Confirm contracting entity and bank beneficiary use the same legal name

Accepted Answer

Confirmed — contracting entity and bank beneficiary: Dongguan B-Enjoy Crafts Co., Ltd (same legal name). Banking details issued on the formal PI.

Question 5

Registration no., employee count, monthly capacity, QC/AQL procedure, defect policy, warranty

Accepted Answer

Registration no. 91441900079576941Q;  41 employees; capacity 100,000 pcs/month;  100% inspection with AQL 2.5; free replacement of defectives; 6-month warranty. License available on request.

Question 6

Option to deliver the first production order to a nominated U.S. inspection/FBA-prep center before forwarding to Amazon

Accepted Answer

Yes — the first production order can be delivered to a nominated U.S. inspection/FBA-prep center; provide the address and we will quote freight accordingly.

Question 7

Can you split cartons among multiple Amazon-assigned destinations; additional charges?

Accepted Answer

Yes — cartons can be split across multiple Amazon-assigned destinations per the shipment plan. 
The exact shipping cost will depend on the actual quantity and the delivery address.

Question 8

For DDP, who is importer of record; are clearance, duties, taxes, final delivery and appointments included with no Amazon charges?

Accepted Answer

Under DDP, our agent in the US acts as importer of record and arrange customs clearance. Duties, taxes, ocean freight, insurance and final delivery to the assigned FC are all included — no charges payable by Amazon. Delivery appointments coordinated by our logistics partner.

Question 9

Can you Provide EXW and FOB pricing and an estimated DDP-to-Amazon-FBA option

Accepted Answer

We can provide EXW, FOB Shenzhen, and DDP to Amazon FBA freight separately

Question 10

State all charges for retail packaging, FNSKU/barcode labeling, carton labeling

Accepted Answer

Custom Retail packaging will be quoted separately. 
No extra cost for adding FNSKU or carton labeling.

Question 11

Can you apply Amazon box-ID and pallet labels supplied after the Seller Central shipment plan is created?

Accepted Answer

Yes — once the Seller Central shipment plan is created, we print and apply the Amazon box-ID labels

Question 12

Can you print/apply FNSKU barcode, cover conflicting barcodes, add origin marking and packaging warnings?

Accepted Answer

Yes — print & apply client-supplied FNSKU/barcode; cover or render unscannable conflicting barcodes; add country-of-origin marking; apply applicable packaging warnings.

Question 13

Can each sellable unit be delivered fully retail-packaged and Amazon FBA-ready?

Accepted Answer

Yes — each unit can ship fully retail-packaged  as per request (box + branded canvas bag + care card) 
and FBA-ready as a single sellable unit as per customer request.

Question 14

Confirm mats & packaging carry only client-approved branding and original artwork

Accepted Answer

Confirmed — only client-approved branding and artwork appear on mats and packaging; 
no factory branding or third-party marks.

Question 15

The first calibration file will be non-commercial test artwork only

Accepted Answer

Acknowledged — treated with the same confidentiality as commercial artwork; used solely for print-quality evaluation.

Question 16

Confirmation that the registered Chinese entity will execute and chop the NNN

Accepted Answer

Confirmed — the NNN will be executed and officially chopped by our registered Chinese legal entity; business license copy provided.

Question 17

Will B-Enjoy execute a China-specific NNN agreement?

Accepted Answer

Yes — executed by our registered Chinese legal entity with official company chop, before any proprietary commercial artwork is supplied.

Question 18

May B-Enjoy use customer work as a case study or reference?

Accepted Answer

No — customer work will never appear in our marketing.

Question 19

Will excess production beyond the authorized quantity be sold or distributed?

Accepted Answer

No — no overrun will be sold, distributed, retained for marketing, or supplied to another customer. Overruns are destroyed.

Question 20

Will my artwork, products, samples, prototypes, rejects, overruns and photos remain confidential?

Accepted Answer

Agreed — without written authorization they will not be: shown to other customers, displayed in a showroom/sample room, photographed or used in sales presentations, posted on website/online store/social media/catalogs/marketplaces, displayed at trade shows, manufactured or sold to another customer, or used as the basis for a derivative design.

Question 21

How are artwork/files stored after production? Will you permanently delete on request?

Accepted Answer

Stored on secured, project-restricted drives. We agree to permanently delete artwork from accessible computers, servers, shared drives, cloud storage and sales systems upon written request after the production period.

Question 22

Who within B-Enjoy has access to customer artwork?

Accepted Answer

Access is restricted only to employees directly involved in the customer's project.

Question 23

Would any third party, subcontractor, material supplier or outside factory receive or access my artwork/files?

Accepted Answer

Never. No third party ever receives or has access to customer digital artwork or production files.

Question 24

RoHS/REACH reports + PAHs, Prop 65, odor/VOC, colorfastness, abrasion, anti-slip test results

Accepted Answer

RoHS & REACH certificates available for current materials. For PAHs / Prop 65 / VOC / colorfastness / abrasion / anti-slip tests — client to advise the required protocol; arranged against the final material spec (test cost at cost).

Question 25

Copies of current REACH and RoHS documentation

Accepted Answer

REACH and RoHS certificates will be provided as requested.

Question 26

Close-up photos of stitched edge, surface material and construction

Accepted Answer

We will send via wetransfer.com if requested— playing surface, backing, stitching and corners.

Question 27

DDP shipping estimate (example: 108 mats)

Accepted Answer

108pcs Sea DDP (UPS/FedEx last-mile): approx. USD 420.00/ 28–35 days.
The shipping cost will vary based on your exact delivery address

Question 28

Does the pricing include DDP shipping to the United States?

Accepted Answer

Yes — normally our shipping price includes DDP delivery to the USA (all duties & taxes included).

Question 29

What is your policy if products arrive with manufacturing defects?

Accepted Answer

We pack each item in a bag and box to ensure everything arrives in good condition, especially for long-distance shipping. If any defects are caused by us, we take responsibility and provide free replacement.

Question 30

How do you handle blurry printing, color mismatch, stitching defects, edge curling, or other manufacturing defects?

Accepted Answer

We need your high-resolution artwork to start printing. If any defects are caused on our end, we take full responsibility and replace the items. We also run quality checks during production to prevent issues before shipping.

Question 31

Quality-control process

Accepted Answer

100% inspection on every order: digital proof → pre-production sample → photos & video before shipment. One free re-sample if any issue arises.

Question 32

Sample and production lead times

Accepted Answer

Sample: 3–5 working days after artwork receipt. 
Production: 12–15 working days (100 pcs) up to 18–20 working days (1,000 pcs).

Question 33

How many revisions are included during the sample development process?

Accepted Answer

If there's any issue with the sample — whether from your artwork or ours — we offer one free re-sample to make sure everything is perfect.

Question 34

Do you provide photos or videos for approval before shipping the sample?

Accepted Answer

Yes — we take photos and a video for your approval before shipping the sample.

Question 35

What is your sample approval process before producing the final sample?

Accepted Answer

We'll create a digital proof for your approval before moving to sample production.

Question 36

Cost of a custom pre-production sample using custom artwork

Accepted Answer

Custom artwork sample cost: USD 25/pc + courier (USD 20–28 depending on mat size).
 1 sample: Slow line (DDP Air) USD 28.00, 10–14 days; Fastest line (DDP Air) USD 58.00, 4–5 days.

Question 37

Existing production sample availability & cost

Accepted Answer

Existing production sample: FREE sample + courier. 1 sample: Slow line (DDP Air) USD 28.00, delivery 10–14 days; Fastest line (DDP Air) USD 58.00, delivery 4–5 days. Please choose the line that works best for you.

Question 38

Packing details / master carton qty, dims, weight, CBM

Accepted Answer

1 pc/ bag + brown box. 12 pcs/carton. Carton size: 86 × 34.5 × 26.5 cm; ~20 kg; ~0.08 CBM.
 Single-SKU case packs only (no mixed cartons).

Question 39

Exact packaged weight of one finished unit

Accepted Answer

~1.60 kg.

Question 40

Exact packaged dimensions of one finished unit (32.5"x32.5"x3mm mat)

Accepted Answer

8 × 8 × 83 cm (3.15 × 3.15 × 32.67 inches).

Question 41

What packaging options are available?

Accepted Answer

Standard packaging includes a black storage bag and a plain brown box. We also offer custom printed kraft box, custom printed color box, canvas bags, velvet bags, and transparent tubes — these options come with additional cost. White-label (no factory branding) available; rolled, never folded.

Question 42

What happens if mats arrive with permanent creases caused by shipping?

Accepted Answer

If the mats arrive with creases, please send us a photo and we'll include replacements with your next order.

Question 43

Since the mats are shipped rolled, is your packaging guaranteed to prevent creasing during transit?

Accepted Answer

Our rolled packaging keeps the mats rolled (not folded) to prevent creasing during transit, so creasing should not occur.

Question 44

Are there any bad smells associated with the mats when printed?

Accepted Answer

All neoprene has a subtle natural aroma. We bake our mats at 75°C for 12 hours post-production. Any faint scent remaining is the non-toxic, natural aroma of organic neoprene rubber (RoHS/REACH certified), not chemicals — harmless and disappears within hours once aired out in a well-ventilated area.

Question 45

In the pricing provided, is the stitching thread color matched to the edge design of the mat?

Accepted Answer

Our product price includes the stitched edge. We typically do full-color printing over the stitched edge. A standard solid-color stitched edge that matches the mat has no extra charge. A custom stitched-edge color not in stock has a one-time fee of USD 50.00.

Question 46

Color-matching capabilities

Accepted Answer

Pantone-to-CMYK matching with calibrated profiles. A digital proof is provided for approval before every production run.

Question 47

What printing process and equipment do you recommend for detailed watercolor artwork?

Accepted Answer

High-precision dye-sublimation printing (300DPI+) on industrial Epson/Roland printers with calibrated color management. Delivers faithful watercolor texture, smooth gradients without banding, accurate saturated & pastel tones, fine-detail reproduction, and consistent color between runs.

Question 48

Exact fabric spec & GSM, rubber composition & density, thickness tolerance, mat weight, backing pattern, edge-stitch spec

Accepted Answer

100% polyester microfiber top; high-density Neoprene rubber backing (non-slip, no crumb/recycled rubber); 3mm ±0.3mm; approx. 1.3–1.4 kg/mat; full-surface anti-slip backing; reinforced overlocked edge with color-matched nylon thread. 
For GSM, density and stitch count, please refer to the actual sample. We are unable to provide accurate data.

Question 49

What thicknesses are available?

Accepted Answer

2mm, 3mm & 4mm available. 3mm is the hot-selling premium option; 4mm for extra weight and feel; 2mm for a lighter, more economical, easy-roll mat.

Question 50

What construction do you recommend for a premium boutique mahjong product?

Accepted Answer

Premium smooth polyester microfiber top + high-density neoprene natural rubber non-slip backing + reinforced overlocked stitched edge + rounded corners. 3mm thickness. Low odor (baked 75°C / 12 hrs), lies flat, rolls without creasing.

Question 51

What is the custom color stitched-edge border cost?

Accepted Answer

Standard stitched edge matched to the mat background / full-color printed edge is included. If an exact match is not in stock, we can produce a custom stitch color with a one-time setup fee of USD 50 per color. No extra charge for repeat orders using the same stitch color.

Question 52

Unit pricing at different quantities (mat only)

Accepted Answer

Different sizes come with different prices.We will share the best offer once we receive your details.

Question 53

Why is the price higher with more designs?

Accepted Answer

The more designs in one order, the higher the material wastage and setup during printing changeover, which raises the production cost per unit — that is the reason for the small surcharge on additional designs.

Question 54

Can multiple artwork designs be combined to meet a larger total order?

Accepted Answer

Yes — multiple artworks can be combined in one order. Minimum 12 pieces per design.

Question 55

What is your MOQ per each design?

Accepted Answer

12 pcs per design (flexible for launch orders).

Question 56

What is your MOQ per order?

Accepted Answer

Standard MOQ 50 pcs; flexible from 12 pcs (1 carton). Packaging: 12 pcs/carton.

Question 57

Statement on respect for client originality

Accepted Answer

We fully respect the originality of all our clients — as a long-standing manufacturing partner to multiple U.S. mahjong mat brands, we never use any customer's design for our own commercial purposes, nor disclose it to any third party.  All images on our website/store/social media are our own designs.

Question 58

Experience producing premium game mats / table mats / poker mats / mahjong mats/mouse mats/playmats

Accepted Answer

17 years of manufacturing experience; regular supplier to US mahjong brands and boutique retailers. 100% on-time delivery.

Question 59

If any portion is subcontracted, identify the process and the facility

Accepted Answer

None is subcontracted — no external facility is involved. Material suppliers provide only blank neoprene and fabric rolls (no artwork or production files).

Question 60

Is production completed in your own factory or subcontracted? Are all production stages performed in-house?

Accepted Answer

100% in-house manufacturing at our own factory — no subcontracting. All stages (printing/lamination, cutting, edge stitching, QC, packaging) are performed directly by Dongguan B-Enjoy Crafts Co., Ltd.

Question 61

Country and location of manufacturing

Accepted Answer

Dongguan City, Guangdong Province, China.

Question 62

Who we are?

Accepted Answer

Founded in 2009 and officially renamed/registered as B-Enjoy in 2013, Dongguan B-Enjoy Craft Co., Ltd. is a specialized manufacturer of high-quality mahjong mats, custom mouse pads, desk mats, playmats and other Neoprene rubber & plastic products. We combine in-house R&D, sales and production to deliver consistent quality and on-time performance, 100% on-time delivery, and 100% quality inspection on every order.