Q1: Does your quotation include the highest-quality rubber material? What is the rubber-to-calcium-powder ratio? Do you offer a higher-grade material with greater rubber content, improved flexibility, or better durability? A: Yes, our standard quotation includes our premium rubber formula tailored for high-end mahjong table mat. The rubber-to-calcium-powder ratio is well calibrated to balance flexibility, durability and stable playing performance. We have an upgraded option with higher rubber content, softer touch and longer service life.

Q2: What type of fabric is used for the sublimation printed surface? Is it a smooth polyester fabric or microfiber? Is this the surface you recommend for American mahjong tiles to slide smoothly without excessive slipping? A: The printed playing surface is smooth polyester fabric. This is our recommended surface for American mahjong games. It delivers ideal sliding resistance: mahjong tiles move smoothly, not too slippery nor sticky, matching the playing habits of US mahjong players.

Q3: Can the finished mats be machine washed? Are they suitable for tumble drying, or should they be air dried? Have you performed testing for colorfastness, washing durability, and resistance to fading? Do the mats contain natural latex? A: Hand wash and air dry are recommended. Machine washing and tumble drying are not advised to protect the sublimation print and neoprene base. We have completed colorfastness, wash durability and anti-fading tests. Our neoprene mahjong table mat contains NO natural latex, friendly for latex-sensitive users.

Q4: Do your materials comply with US market chemical regulations? A: Yes. We have the latest California Proposition 65 test report for our mat materials, tested following the 3-in-1 mixing test standard. Our products meet the chemical safety requirements for sales in the US market.

Note: The below parameters take 33" (finished‑size 840 × 840 mm) mahjong mat as an example. Apply the same logic to other regular sizes.

1. Finished product size: 840 × 840 mm. Full artwork dimension with bleed: 858 × 858 mm.
2. Bleed: 9 mm bleed on all four sides.
3. Safe zone: Keep all critical graphics, texts, logos and borders 10 mm inside the finished 840×840 mm cut‑line, to prevent content being trimmed off during trimming and overlock‑stitching.
4. Print & cut alignment tolerance: Material shrinkage & tolerance ranges from 5‑10 mm. We will try our best to keep tolerance around 5 mm.
5. Resolution: Minimum 300 DPI at full 1:1 actual size.
6. Preferred file format: AI / High‑resolution PDF / EPS. Please also supply a JPG version for visual cross‑check to avoid mistakes.
7. Color mode: CMYK.
8. Artwork scale: Submit files at full 1:1 real‑world size.
9. Design with borders or centered elements: Place border elements inside safe zone to avoid visual offset caused by stitching tolerance.

Please contact us for the official standard die‑cut‑line template after your final mat size is confirmed.

Q1: Are your neoprene mahjong mats compliant with California Prop 65 for US sales? A: Yes. Our neoprene mahjong mats have passed official third-party California Prop 65 lab testing, fully compliant for wholesale, Amazon, and US local mahjong store sales. All tested hazardous substance items meet US safety standards.

Q2: What testing standard do you follow for Prop 65 certification? A: We follow the US official 3-in-1 mixed homogenized sampling standard for finished consumer goods. Multiple representative areas of the finished mat (surface fabric, rubber bottom, edge material) are sampled and mixed for unified testing. This is the standard method recognized by CPSC and California Prop 65 for finished neoprene mats.

Q3: Why do you use mixed sampling instead of separate layer testing? A: Layer-by-layer testing is only applied to raw material inspection. For finished neoprene mahjong mats sold in the US market, industry regulations require mixed sampling testing to reflect the overall safety of the final product. This is the universally accepted US industry standard.

Q4: What substances are tested in your Prop 65 report? A: The test covers four core restricted substances required for US consumer goods: Lead (Pb), Cadmium (Cd), Phthalates, and BPA. All results are non-detected or fully within safe limits.

Q5: Is your Prop 65 report accepted by Amazon and US local mahjong stores? A: Yes. Our mixed-sampling Prop 65 test is the official standard for finished mats. It is widely accepted for Amazon listing compliance, US customs clearance, wholesale distribution, and physical mahjong store retail sales.

Q6: Does a Prop 65 passing result mean no warning label is required? A: Not exactly. Prop 65 labeling rules vary by sales state, sales channel, and consumer exposure scenarios. Final label requirements should be confirmed by your local sales or compliance team.

Q7: Is the Prop 65 report still valid for custom printed mahjong mats? A: Yes. If only artwork, patterns, or logos are customized without changing raw material composition, the Prop 65 test report remains valid.

Q8: Can you provide the official Prop 65 test report file? A: Yes. We provide complete official PDF lab reports for customer compliance filing, Amazon verification, wholesale cooperation, and import documentation.

Confidentiality & NNN FAQ for Mahjong Mat OEM Orders

Q1. Who will execute the NNN agreement?

A: The NNN will be executed by our registered Chinese legal entity‑Dongguan B‑Enjoy Crafts Co., Ltd.‑and officially company‑chopped.

Q2. Will the same legal entity appear on the NNN, invoices, purchase orders and the receiving bank account?

A: Confirmed‑the same legal entity (Dongguan B‑Enjoy Crafts Co., Ltd.) appears on the NNN agreement, invoices, purchase orders and the receiving bank account. No affiliated or intermediary entity is involved.

Q3. Can you provide your business license, registered Chinese name, Unified Social Credit Code and registered address?

A: Business license can be provided upon request. Registered Chinese name: Dongguan B‑Enjoy Crafts Co., Ltd; Unified Social Credit Code: 91441900079576941Q; Registered address: No. 5 Chongzai Industry Zone, Bajiaowo, Wanjiang District, Dongguan City, Guangdong, China 523040.

Q4. If my first submitted file is non‑commercial calibration artwork, will it be covered under confidentiality rules?

A: Yes‑your calibration artwork is treated with exactly the same confidentiality as commercial artwork, and used solely for print‑quality evaluation.

Q5. Which language version of the agreement prevails?

A: The agreement is executed in English and Chinese. Unless otherwise agreed, the English version prevails.

Q6. Are all production stages performed in‑house?

A: Yes‑100% in‑house at our own facility: printing, lamination, cutting, edge stitching, QC and packaging. No process is outsourced.

Q7. Will any production step be subcontracted? If yes, can you share subcontractor’s legal name and location?

A: None is subcontracted‑no external facility is involved. Our material suppliers provide only blank raw material and fabric rolls; they never receive or handle any customer artwork or production files.

Q8. You mentioned multiple workshops. Does that mean subcontracting?

A: Our production runs across several workshops, all owned and operated by B‑Enjoy under one unified management and quality‑control system. No stage is subcontracted.

Q9. Can we visit the factory or arrange a live video walkthrough?

A: Yes‑we are happy to host a live video walkthrough covering the dye‑sublimation printing, lamination, cutting, edge‑stitching, QC and packaging areas. Please advise your preferred date, time and platform (Zoom / WhatsApp video / WeChat).

Q10. Would any third party, subcontractor, material supplier or outside factory receive or access my artwork?

A: Never. No third party ever receives or has access to customer digital artwork or production files.

Q11. Who within B‑Enjoy has access to my artwork?

A: Access is restricted only to employees directly involved in your project.

Q12. How are artwork and production files stored?

A: Stored on secured, project‑restricted drives. Files are never uploaded to public or shared platforms.

Q13. Will you permanently delete my artwork upon my written request?

A: Yes‑we agree to permanently delete your artwork and files from accessible computers, servers, shared drives, cloud storage and sales systems upon your written request after the production period, and will confirm the deletion in writing.

Q14. Will you photograph, film, display, publish, share, retain as showroom sample, or use my artwork for marketing, portfolio, website, social media, trade shows or sales?

A: We confirm that Dongguan B‑Enjoy Crafts Co., Ltd. will NOT photograph, film, display, publish, share, retain as a showroom sample, or use your artwork, samples, finished products, brand name or product name for any marketing, portfolio, website, social media, trade‑show, marketplace or sales purpose without your separate prior written authorization.

Q15. Will my brand name or product name appear anywhere publicly?

A: No‑your brand name and product name will not be used in any public communication.

Q16. Who are the other designs shown in your production videos?

A: Those are our own original designs‑the same designs appear on our own website, produced and photographed from our own design files for promotional use. No customer artwork is included.

Q17. Can you use my finished project as a case study or reference example?

A: Only with your specific prior written permission. Without it, your project will never appear in our marketing, website, catalogue or sales materials.

Q18. Will you manufacture for another customer using my artwork?

A: No‑your artwork is used solely for your authorized order and will never be used to manufacture products for any other customer or as the basis for any derivative design.

Q19. What will you do with over‑produced goods beyond authorized order quantity?

A: No overrun will be sold, distributed, retained for marketing purposes or supplied to another customer. Overruns, seconds, rejects and samples bearing your artwork are destroyed or held for your disposition.

Q20. What happens to my evaluation samples?

A: Samples are for your evaluation only. They are not displayed, photographed or reused for any other purpose without your written authorization.

Q21. Can we keep the approved sample as signed master reference for bulk QC?

A: Yes‑the approved sample is retained and signed/dated by both parties as the master reference for bulk‑production QC, covering colour, surface material, material density, thickness and stitching.

Q22. Will bulk production use the same fabric, raw material, inks, thread and process as the approved sample?

A: Confirmed‑the same fabric, raw material, inks, thread and production process used for the approved sample will be used for the full production run, unless you approve a change in writing.

Q23. What are the consequences if the NNN agreement gets breached?

A: Any breach may cause irreparable harm. In addition to damages, we acknowledge the client is entitled to seek injunctive relief and specific performance, and we will indemnify reasonable losses and legal costs arising from a breach.

Ready‑to‑use summary statements (can be placed at page bottom)

We fully respect the originality of all our clients. As a long‑standing manufacturing partner to multiple U.S. mahjong mat brands, we never use any customer's design for our own commercial purposes, nor disclose it to any third party.

All production is performed in‑house at our own facility. No stage is subcontracted, and no third‑party company is involved.

All images displayed on our website, online store and social media are our company's own original designs. None are taken from customer artwork.

We are fully willing to sign and officially chop your China‑specific NNN agreement using our registered Chinese legal entity before receiving any proprietary commercial artwork.